Privacy policy for a live routing platform.
1. Introduction
NetShare ("we," "us," "our") is committed to protecting your privacy. This policy explains what we collect, how we use it, and how we safeguard it across contributor and enterprise workflows.
2. Information We Collect
2.1 Information You Provide
- Account information: name, email, password, phone number.
- Payment information: billing details processed by third-party providers.
- Profile information: location, preferences, and device context.
- Communication records: support tickets, messages, and feedback.
2.2 Information Collected Automatically
- Device signals: device type, OS, browser, and IP.
- Usage signals: pages viewed, interactions, and session duration.
- Network signals: bandwidth usage, traffic patterns, connection quality.
- Cookies and tracking for session continuity and analytics.
2.3 Device Fingerprint
We collect a device fingerprint to reduce fraud and unauthorized account use. Depending on technical availability, it may include CPU model, operating system, MAC address, hard drive serial number, and hostname details.
3. How We Use Your Information
- Provide, maintain, and improve routing and account services.
- Process transactions and essential notifications.
- Respond to support requests and troubleshoot issues.
- Analyze performance and detect abuse patterns.
- Comply with legal and contractual obligations.
5. Data Security
- HTTPS encryption in transit.
- Encryption and protection for sensitive data at rest.
- Access controls, audits, and patch management.
- Role-based permissions for internal access.
6. Data Retention
We retain information as needed to provide services, enforce policy, resolve disputes, and satisfy legal requirements.
7. Your Privacy Rights
- Access and portability requests where applicable.
- Correction or deletion requests, subject to legal constraints.
- Marketing opt-out via account preferences or unsubscribe controls.
8. Cookies & Tracking
Cookies support functionality, analytics, and saved preferences. You can manage cookies through browser settings.
9. Third-Party Links
External sites are governed by their own policies and terms.
10. Children's Privacy
NetShare is not intended for children under 13, and we do not knowingly collect information from children.
11. International Transfers
Data may be processed across jurisdictions where infrastructure and providers operate.
12. Policy Changes
We may update this Privacy Policy over time. Continued use after updates indicates acceptance of the revised policy.
13. Contact
Email: privacy@netshare.io
Address: NetShare Privacy Team
Website: https://netshare.io